REFUND POLICY

At DocxBrokerz.com, customer satisfaction is our priority. We strive to provide high-quality services and ensure that all documents meet the expectations of our clients. However, we understand that certain situations may require a refund. This Refund Policy outlines the conditions under which refunds may be issued.

Eligibility for Refund

Refunds may be granted under the following circumstances:

  1. Non-Delivery of Service – If we fail to deliver your ordered document within the agreed-upon timeframe, you may request a full refund.

  2. Incorrect or Defective Document – If the document contains incorrect details due to our mistake or is defective in a way that prevents its intended use, we will either replace it at no additional cost or offer a refund.

  3. Verification Issues (For Registered Documents Only) – If a registered document fails to pass verification in the official government system, we will replace it or provide a full refund.

  4. Duplicate Payments – If you mistakenly make multiple payments for the same order, we will refund the extra payment after verification.

Non-Refundable Situations

Refunds will NOT be granted in the following cases:

  • Customer Error – If incorrect information was provided by the customer during the ordering process, we cannot issue a refund.

  • Change of Mind – Once processing begins, we cannot cancel an order due to a change of mind.

  • Unregistered Documents – Due to the nature of unregistered documents, refunds are not available after delivery.

  • Delay Due to Customer Response Time: If delays occur because the customer failed to provide required details on time, a refund will not be issued.

Refund Process

  1. Submit a refund request via our official customer support email or contact form.

  2. Provide your order detail, reason for refund, and supporting evidence (if applicable).

  3. Our team will review your request within 24 hours.

  4. If approved, the refund will be processed immediately.

Contact Us

If you have any questions regarding our refund policy, feel free to contact our support team. We are here to assist you.

DocxBrokerz.com – Your Trusted Document Brokerage Partner.